Article 1: Purpose and Scope

The company SAS LE CALVEZ MATHÉ – SIRET No. 517 739 041 – registered with the Trade and Companies Register (RCS) of Libourne (hereinafter referred to as the “Seller”) carries out, inter alia, the sale of alcoholic beverages, and more particularly wines.
These general terms and conditions of sale (the “GTCS”) apply to all sales of products entered into with a private individual, either on the premises or remotely, via the order form made available to the Buyer by the Seller on its website: www.chateau-clarisse.com, and on its premises (Vineyard, Cellars, Shop). Depending on availability and/or the Buyer’s choice, the products purchased may be collected immediately from the shop or delivered in mainland France and the European Union.
Sales carried out under these GTCS are reserved exclusively for consumers, as defined in the preliminary article of the French Consumer Code, acting solely on their own behalf and having full legal capacity to contract. The products must be intended solely for the recipient’s personal use, which excludes any resale of said products to third parties.
In addition, since the Seller offers alcoholic beverages for sale, the offers are strictly reserved for persons of legal age under French law. Pursuant to Article L.3342-1 of the French Public Health Code, which prohibits the sale of alcohol to minors under eighteen (18) years of age, the Buyer represents and warrants that they are at least eighteen years old on the date of the order. In particular, to verify the identity and age of the person collecting the order, an identity document may be requested by the Seller in accordance with the law.
Alcohol abuse is dangerous for your health. Please drink responsibly.

Article 2: Acceptance and Amendment of these GTCS

The Buyer declares that they have read these GTCS prior to the sale and that they accept them. Any order placed by the Buyer therefore constitutes acceptance, without restriction or reservation, of these GTCS.
These GTCS shall apply for as long as they are available on the websites www.villa-heloise.com and www.chateau-clarisse.com, and directly in the Shop at: 1, route de Monbadon, 33570 PUISSEGUIN.
They may be amended and may be replaced by the Seller. The GTCS applicable are those in force at the time of the sale.
In the event that, after their replacement, these GTCS nonetheless remain accessible to the public by any means, they shall no longer be enforceable against the Seller.

Article 2: Identification of the Offeror
The products are sold to the Buyer by:
Le Calvez Mathé, a simplified joint-stock company (Société par Actions Simplifiée), having its registered office at 6 route de Lussac, 33570 Puisseguin, registered with the Trade and Companies Register of Nîmes under number 517 739 041. VAT No. FR7651773041

Article 3: Product Orders

3.1 Formation of the Sale
Under French law, a sales contract is formed when there is agreement on the goods and the price and the offeror has received acceptance from the offeree.
3.2 Out-of-Stock Items and Refusal of Orders
In the event that ordered products are out of stock, the Seller may propose to the Buyer, with the Buyer’s consent, to replace them with another vintage of the same product.
The Seller is entitled to refuse any abnormal order or any order placed in bad faith.
In addition, the Seller is entitled to refuse any order from a Buyer with whom there is an existing dispute relating to payment for a previous order.
Such refusals would constitute a “legitimate reason” within the meaning of Article L.121-11 of the French Consumer Code.

Article 4: Prices

Product prices are stated in euros and include all duties and taxes of any kind.
VAT and duties specific to alcoholic products are applied at the rate in force at the time of the sale. Product prices are exclusive of postage and shipping costs, the cost of certain packaging, and the cost of any other optional services expressly subscribed to by the Buyer, which shall be charged in addition. These costs will be communicated to the Buyer before the order is placed.

Article 5: Payment Terms and Retention of Title

The Buyer may pay in cash, by bank card (Carte Bleue, Visa, Eurocard/Mastercard), or by bank cheque.
Where payment is made by bank card, the full amount of the order will be debited from the bank card at the time the order is recorded. The Seller reserves the right to suspend processing of the order in the event the bank refuses to authorize payment.
The Seller retains full ownership of the items purchased by the Buyer until the Buyer has fulfilled all of their obligations, in particular until full payment of the price, where applicable increased by interest. This shall not prevent the transfer of risk in the goods to the Buyer upon delivery of the goods.

Article 6: Delivery

Depending on availability and/or the Buyer’s choice, purchased products may be collected immediately from the shop or delivered in mainland France.
6.1 Delivery Area
Delivery of items may take place only:
(i) in mainland France;
(ii) and to the delivery address provided by the Buyer.
If the Buyer provides an incorrect or incomplete address that prevents delivery of the products, the Buyer shall not be refunded and the ordered products and any reshipment costs shall be borne by the Buyer, unless the Buyer does not wish the order to be reshipped.
6.2 Delivery Times
In accordance with Article L.111-1 of the French Consumer Code, the Buyer is informed, prior to the conclusion of the contract, of the latest date by which the Seller undertakes to deliver the item.
6.3 Breakage During Shipment
If, upon delivery, the external condition of the parcel is not satisfactory, the Buyer shall open it in the presence of the carrier in order to check the condition of the item.
If one or more bottles is/are broken, the Buyer must refuse the parcel. The carrier will inform the Seller. Upon receipt of such information, the Seller undertakes to reship an identical parcel to the Buyer as soon as possible. Under no circumstances may the Buyer demand a refund of the product and delivery costs.
If there is no breakage but the product does not correspond to the Buyer’s order, the provisions of Article 7 below shall apply.

Article 7: Right of Withdrawal and Returns

7.1 Withdrawal Process and Refund
In accordance with Article L.121-21 of the French Consumer Code, the Buyer has fourteen (14) days from the day of receipt of the products to exercise their right of withdrawal, without having to give reasons and without having to pay any fees or penalties (except return shipping costs).
If the Buyer exercises this right of withdrawal within fourteen (14) clear days from receipt of the Product, the Seller undertakes to refund the Buyer all sums paid by the Buyer without delay and, in any event, no later than thirty (30) days from the date on which the right was exercised. Return shipping costs shall be borne by the Buyer. To exercise the right to cancel the Order and withdraw, the Buyer must send the Seller an email informing the Seller of the exercise of that right within fourteen (14) days after receipt. An acknowledgement confirming receipt of the return request will be sent by email, indicating the return address and requiring that the product be returned in its original packaging. The Buyer is responsible for retaining proof of return of the products and the return date.
The refund will be made using the same means of payment as that used by the Buyer for the initial transaction, unless the Buyer expressly agrees that the Seller may use another means of payment.
7.2 Exceptions to the Right of Withdrawal
Returned products must be intact, unopened and in perfect condition. Under the exception set out in item 5 of Article L.221-28 of the French Consumer Code, products returned unsealed, incomplete, worn, damaged, deteriorated or soiled by the Buyer will not be refunded.
Under the exception set out in item 3 of Article L.221-28 of the French Consumer Code, the right of withdrawal shall not apply to orders for products that are personalized or subject to a specific request by the Buyer at the time of ordering (special formats, customized packaging, etc.).
Under the exception set out in item 7 of Article L.221-28 of the French Consumer Code, the right of withdrawal is excluded for the sale of alcoholic beverages where delivery is deferred beyond thirty (30) days.

Article 8: Express Waiver of the Application of Article 1587 of the French Civil Code

The quality of a wine depends in part on subjective factors. The Buyer is deemed to have good knowledge of our wines. The Buyer must ensure that the wines conform upon receipt. No return will be accepted without the Seller’s prior agreement.

Article 9: Statutory Warranties

The Seller is bound by the statutory warranty of conformity (Articles L.217-5 to L.217-14 of the French Consumer Code) and the statutory warranty against hidden defects (Articles 1641 to 1649 of the French Civil Code), under the conditions provided by law.
The Seller informs the Buyer that, when acting under the statutory warranty of conformity:
– the Buyer has two (2) years from delivery of the goods to take action;
– the Buyer may choose between repair and replacement of the goods, subject to the cost conditions provided for in Article L.211-9 of the French Consumer Code;
– the Buyer is not required to prove the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery.
The statutory warranty of conformity applies independently of any commercial warranty that may be granted by the Seller. The Buyer is reminded that they may also decide to implement the warranty against hidden defects in the sold item within the meaning of Article 1641 of the French Civil Code and, in that case, may choose between cancellation of the sale or a price reduction in accordance with Article 1644 of the French Civil Code.
In the event that ordered products are out of stock, the Seller may propose to the Buyer, with the Buyer’s consent, to replace them either with another vintage or with an equivalent wine.
Reminder of Articles L.217-4, L.217-5 and L.217-12 of the French Consumer Code, and Articles 1641 and 1648, first paragraph, of the French Civil Code:
Article L.217-4 of the French Consumer Code: “The Seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. The Seller shall also be liable for any lack of conformity resulting from packaging, assembly instructions or installation where the latter was the Seller’s responsibility under the contract or was carried out under the Seller’s responsibility.”
Article L.217-5 of the French Consumer Code: “Goods conform to the contract:

1. if they are fit for the use ordinarily expected of similar goods and, where applicable:
   – if they correspond to the description given by the Seller and possess the qualities presented by the Seller to the Buyer in the form of a sample or model;
   – if they possess the qualities that a Buyer may legitimately expect having regard to the public statements made by the Seller, the producer or its representative, in particular in advertising or labelling;
2. or if they have the characteristics mutually agreed by the parties or are fit for any special use sought by the Buyer, made known to the Seller and accepted by the Seller.”
   Article L.217-12 of the French Consumer Code: “Actions resulting from a lack of conformity are time-barred two years after delivery of the goods.”
   Article 1641 of the French Civil Code: “The Seller is bound by a warranty on account of hidden defects in the sold item which render it unfit for the use for which it is intended, or which so diminish such use that the Buyer would not have acquired it, or would have paid a lower price for it, had they known of them.”
   Article 1648 of the French Civil Code, first paragraph: “Actions resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.”
   If the non-conforming nature of the product(s) is confirmed, the Seller shall then, at the Buyer’s choice and subject to Article L.217-9 of the French Consumer Code:
   (i) either refund the non-conforming product(s) or the product(s) affected by a hidden defect to the bank account debited at the time of the sale, within fourteen (14) days after receipt of the non-conforming product(s);
   (ii) or exchange the non-conforming product(s) or the product(s) affected by a hidden defect at the Buyer’s request. Shipment of the product(s) to the Buyer shall be at the Seller’s expense and under the conditions set out in these GTCS.

Article 10: Information – Complaints

The information relating to all products sold by the Seller complies with the requirements of applicable laws and regulations, in particular Articles L.111-1 and L.113-3 of the French Consumer Code and the Ministerial Order of 3 December 1987 “relating to consumer price information.”
Photographs, graphics, reproductions and descriptions of the products and their packaging offered for sale are provided for information purposes only and shall not bind the Seller, subject to mandatory provisions of law.
For any additional information, complaint or question relating to these GTCS or the products themselves, the Buyer must contact the Seller at the following telephone number: +33 (0)5 57 74 22 12 and/or at the following email address: contact@chateau-clarisse.com, providing, where applicable, their order number.

Article 11: Electronic Files – Privacy Protection

The Seller has created an electronic database listing certain personal data relating to its Customers and necessary for managing orders and deliveries, as well as for organizing commercial prospecting operations, or within the framework of its loyalty program as defined in Article 12 of these GTCS.
This database is hosted in France and has been declared to the CNIL under number 1571572, in accordance with the requirements of French law known as the “Data Protection Act” (Informatique et libertés) No. 78-17 of 6 January 1978, as amended.
The Buyer has an individual right of access, rectification and deletion of personal data relating to them, in accordance with the “Data Protection Act” No. 78-17 of 6 January 1978, as amended, which may be exercised by sending an email to: contact@chateau-clarisse.com.
In addition, in accordance with Article L.121-34 of the French Consumer Code, the Buyer may register on a list opposing telephone canvassing.

Article 12: “Wine Club” Loyalty Program

Please refer to the General Terms of Use of the “Wine Club” loyalty program, available upon request.

Article 13: Force Majeure

Performance by the Seller of all or part of its obligations shall be suspended in the event of an unforeseeable event or force majeure that hinders or delays performance.
Such events include, without limitation, war, riots, insurrection, civil unrest, strikes of any kind, in particular those affecting transport, and supply issues affecting the Seller.
The Seller shall inform the Buyer of any such unforeseeable event or force majeure within seven (7) days of its occurrence. If such suspension continues beyond fifteen (15) days, the Buyer shall have the option to cancel the order in progress, and the order shall then be refunded in accordance with the process set out in Article 9 of these GTCS.

Article 14: Disputes, Applicable Law, Mediation, Jurisdiction

These GTCS are governed exclusively by French law.
In the event of a dispute that may arise from the interpretation or performance of these GTCS and their consequences, the Buyer may submit a written complaint to the Seller by registered letter with acknowledgement of receipt to: SAS Famille Gassier – Mas de Nages, Chemin des Canaux – 30132 CAISSARGUES.
If the complaint submitted to the Seller is unsuccessful, or if the Seller fails to respond within two (2) months from the date of receipt of the written complaint, the Buyer may refer the matter free of charge to a consumer mediator, who will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution, in accordance with Articles L.612-5 et seq. of the French Consumer Code.
The Buyer must submit the request to the mediator within less than one (1) year from the written complaint made to the Seller.
The Buyer remains free to initiate, accept or refuse mediation. Where mediation is used, the parties remain free to accept or refuse the solution proposed by the mediator.
If mediation fails, any dispute shall fall within the exclusive jurisdiction of the French courts designated pursuant to the rules of French civil procedure.

Done in PUISSEGUIN, on 26/02/2026.
For “Château Clarisse”, SAS LE CALVEZ-MATHÉ.